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2008 August

How Important are Testimonials?

As you browse through Virtual Assistant websites you will find that many of them will feature testimonials received from satisfied clients. That can make it easy for you to make a decision if you are having trouble deciding between the VAs who have made your short list. But, what if someone you’re interested in doesn’t have a ton of glowing testimonials? Should you discount them?

Absolutely not!

VAs and Training

It shouldn’t be up to you to train your VA. The VA you choose to work with should already be experienced in the work you want them to do. That’s one of the big benefits of partnering with a Virtual Assistant.

If you find someone great who hasn’t any experience in the services you need, if it’s specific to your business – a very specialized tool or service, you should expect to pay your VA for training.

If it’s a skill that’s generic that could benefit the VA’s business by being able to offer a new service to other clients, s/he will probably agree to train at no cost.

What to Look For in a VA’s Proposal

When you decide to partner with a VA, it can be overwhelming. It’s a very big decision because you will be working very closely with this person and you want to make sure you choose the best VA for you that you possibly can.

I’d like to address a couple things you should keep in mind after you have submitted an RFP (Request for Proposal).

If you submit an RFP (Request for Proposal) for a virtual assistant at a place like VAnetworking.com, you will probably get dozens of responses. How do you even begin to weed through them?

Common Policies and Procedures of Virtual Assistants

There are a few key things to look out for when you initiate the process of working with a Virtual Assistant.

First of all, the VA should provide you with a contract or client agreement to sign before you start working together. This should outline his/her hours of operation, your rate, different policies and procedures which are put in place to protect both parties involved. Look at the agreement carefully and make note of payment terms, termination and non-compete clauses.

If your VA doesn’t send you an agreement that’s a bad sign!

Understanding How a VA Operates

Most people who are searching for a VA have just heard of the industry and are overwhelmed when they find themselves faced with the task of hiring someone.

By understanding a few basics about Virtual Assistants, the entire process should be easier for you.

The first thing you should realize is that a Virtual Assistant is not an employee. You have to make that change in your brain from the get-go because it’s not something that comes naturally to many people and VAs often take a great deal of offense to being thought of and/or treated like an employee.