So why do I preface this post with that phrase, because it signifies an experience I just had that, to me, personifies what partnering with a Virtual Assistant means. Let me expand.
In my world as a Virtual Assistant, last week was “one of those weeks” where you question the decision you made (in my case 3 years ago) to enter the world of the self employed. A situation happened that could have either helped solidify the client/VA relationship I had OR it could have severed the ties.
Client is a WordPress Developer ( I’ll call him Jim)
Virtual Assistant (that’s me) but to Jim my role is “Development and Client Care” which essentially means I help format and develop the WordPress site for the client and communicate directly with them to move the project forward.
I received a phone call from the Jim’s client (let’s call him Bob) as I needed some clarification on some content to the wordpress site. Since I am somewhat new to Bob’s industry I had some questions that seemed very reasonable on my end but, as I found out, were not to Bob. The conversation became very one-sided with Bob literally becoming somewhat rude and insulting. His voice was raised and I could hear and feel the frustration but also felt very belittled as his tone was very condescending. I couldn’t get off the phone fast enough. I immediately had to explain to Jim what had happened with a lot of apprehension I might add – could it have just been me, could I have been more clearer etc. etc.
So, three scenarios could have resulted from that conversation I then had with Jim.
A. Jim could have taken Bob’s side in the matter.
B. Jim could have just ignored the situation.
C. Jim could have supported me.
Essentially, the whole direction of how our VA/Client relationship would move forward was held in the balance awaiting a response. My goal was never to “rock-the-boat” but
So what was the outcome???
My respect and admiration for Jim was solid to begin with but now I am convinced our VA/client relationship could last for a very long time.
So why did I tell you this story, definitely not to show you my weaknesses or cry over spilt milk, I was trying to demonstrate that:
1. Virtual Assistants: be open and honest with your clients
2. VA Clients: Support your team whole-heartedly and stand up for them.
If you do this, they will be “loyal to the bone” day in and day out.
Do you have a story like this to share, add your comments below so we can hear from you.
Latest posts by Theresa (see all)
- Loyal To the Bone as Only a VA Can Be - November 11, 2010
- Get Your Local Business Clients Noticed with Google Places - September 16, 2010
- Put Aside Your Email and Communicate Graphically with Screenshots and Video - August 12, 2010