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What to charge for fielding bilingual phone calls?

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I have a question about setting rates.


Usually I do phone call fielding as part of a larger project, so I charge my normal hourly rate (higher if the work is bilingual). I have a potential client that wants me to ONLY field phone calls in Spanish. Normally, for Spanish work I charge $20-25 an hour, is that reasonable for this kind of work?



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Hey there,


I also work bi-lingual and do calls to the country, my client's customer is sitting in (UK to Germany in my case).

Additional to my hourly charge I send them the bill for those my phone provider charges me with and they have to pay those charges.


I determine my hourly rates for each client by the overall work I do for my client. If the client has 75%+ "normal" admin work, then I charge them a lower rate as if there were at least 50% specialised work (like language), then I tell them a higher hourly rate from the start. I don't tell them my price range though.

Well, that's my plan for the future... my one client I have so far is the one who pushed me into all of this and it was last summer, when I was still an employee of them and hadn't a clue and was quite open with that fact, so I've ended up with £5 less than I would charge new clients now at a minimum. But they are very helpful with all sort of things and so they get the guinea pig/mentor price :-)

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