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Tawnya Sutherland

1shoppingcart - Exporting Orders

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So I thought I would export all my sales in 1shoppingcart to have a backup. Best to be smart so I thought ;_

 

Much to my HORROR it deleted all my orders! Now I can't export my sales into Quickbooks file. It never gave me a warning that it would remove all the orders from my shoppingcart. Anyone know how to get them back in there?

 

I put a ticket into their support desk but because I don't pay the extra $40 premium for support I'll have to wait 48 hours for their reply and then if I have another question will have to wait another 48 hours for their response. I've had it take up to 10 days to finally resolve an issue with them.

 

What a nightmare trying to get all the documentation together for my accountant for my 2011 books which are now 1 week overdue. UGH!

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Actually, it was my error in the end. I just had to set my search settings to see All Orders or something like that. I should have went to bed an hour earlier than I was. I was tired and think my brain was fried last night ;)

 

I have everything resolved today however. Amazing how a fresh look in the morning makes it all seem simpler ;)

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