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Dana Fortier

Communication with Client

How Do You Communicate  

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I think I use all of the above!


It just depends on the client and what's the best thing that works for them. One of my former clients, we would talk on the phone twice a week for about 30 minutes, email 3-4 times a day and if there was something REALLY IMPORTANT, I would text him.


FB Messenger and Skype were the only 2 ways we never communicated.

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I communicate with my clients however they feel the need to communicate with me. Whatever is easier for them makes my work with them run smoother :)




I see VAs all the time say "well, I will only work via email". Great for you, but if you aren't open to how your clients work and what works best for them, then you're missing the boat on a successful relationship. And don't tell me "well, I have kids". Congrats. I do too. Mine were itty bitty when I started this. I spent phone calls in my bedroom closet. I took calls at night from clients. I did what I had to do. There are no excuses, only solutions.

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