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Tawnya Sutherland

The Virtual Assistant Report - Sept. 22nd

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View The Virtual Assistant Report online at:





Here's your VA Report to keep you "IN THE KNOW" with informative and entertaining resources for your virtual service business success this coming week!



A Note From Tawnya



The advantage to being an Virtual Assistant is that you earn money around the clock. Technology enables you to bill and even respond to people while you’re sleeping, hanging out with your family, planning your business and simply enjoying life. However, in order to earn money around the clock and build your business, it’s important to be connected to your customers around the clock.


Here are seven tips to be connected to your customers online 24/7.


1. Automate blog posts. Blogging is a great way to connect with your audience on a very personal level. Unlike articles, blog posts can be written in first person and create a connection no other medium allows. The great thing about blog technology is that you can write your blog posts in advance and schedule them to be posted each day, thus enhancing your customer contact.


2. Incorporate RSS. RSS technology enables customers and website visitors to subscribe to your online content. You can utilize RSS for your website and blog to notify your audience each time new content is added. It’s a great way to connect to your customers on a regular basis.


3. Automate Twitter posts (but don’t forget to interact too). Twitter is a handy social marketing tool because it can also be set up to post on Facebook. And with one of any number of tools, like Hootsuite, you can write your posts in advance and schedule them just like a blog. This give you double the opportunity to market your new content, promotions and business-related news, and also provides you with an ongoing opportunity to connect with your customers around the clock.


4. Consider outsourcing 24/7 customer service if you sell products. Customer service is a valuable tool if you sell products. It enables your customers to ask questions right away and enhances the possibility that they’ll actually make a purchase. You can outsource this type of customer service or utilize a software solution. Services like Live Chat have improved conversion rates for some businesses by as much as 20%.


5. Autoresponders for inquiries. There’s nothing more frustrating for a customer than to send a question or comment and not know whether your comment has been received. Autoresponders can be set up quite easily to confirm receipt and to let your customer know how soon they’ll be hearing from you. It’s just good business to respond to customers immediately and autoresponders enable you to do this even when you’re away.


6. Autoresponders for purchases and opt-ins. Another great use for autoresponders is to set up thank you messages for purchases and opt-ins. Let your customers know you appreciate them automatically. You can also use this opportunity to up-sell or to provide more value by offering them something like a coupon on their next order. You can set up a series of autoresponders to be emailed weekly to stay in touch with customers too.


7. A consistent flow of valuable information. While e-newsletters have diminished over the past few years as blogs and social networking has taken off, newsletters, report clubs, and a consistent flow of valuable information is still appreciated by your online customers. Consider using regular emails to stay in contact with your customers on a regular basis and provide them with content and promotions they’ll appreciate.


As the internet becomes more and more competitive and customers become more and more demanding, it pays to be available to them 24/7. Use technology to help you get the job done. A bigger, better bottom line will be the reward.



Virtual News You Can Use NOW!



1) LAST CHANCE to GET YOUR TICKET: We are down to only a couple of seats left for VAvirtuosos Online Conference airing this coming week.


You won't want to miss our 6th season of the Virtual Assistant VAvirtuoso Online Conference held daily September 24-28th from 9am to 4pm PDT (+7 UTC/GMT – Vancouver, Canada timezone). It's an online conference where you will learn from Virtual Assistants themselves who have been there, done it and are now thriving in a successful VA business.


Learn more at: http://www.VAvirtuosos.com


Once again I've lined up 20 engaging speakers who will each present a webinar for you for only $19! And these are no ordinary speakers either, they are your business colleagues, Virtual Assistants just like you who are thrilled to share their knowledge working virtually to their peers. Our theme? From One Virtual Assistant to Another... :)


This is our 6th series and once again we have 20 webinars for you for only $19! Seminars that you can enjoy from the comfort of your home office via our online webinar platform. No commute expenses involved! All you need is a computer with speakers (or a headset) to listen with, an internet connection and YOU! Held over a period of 5 days between September 24-28th daily from 9am to 4pm PDT (+7 UTC/GMT – Vancouver, Canada timezone), you will have access to 20 educational webinars (PLUS one bonus webinar the week before on how to “Become a VA”, all focused on you, the Virtual Assistant to help you grow your VA business.


I have once again tapped into my global network finding virtual assistants who’d be only too happy to share their hard earned business wisdom on topics like:


** Starting Out in the VA Business

** How to Rawk Your Conference!

** 13 Simple Techniques To Get More Leads With LinkedIn

** 5 Steps to Strategically Market Your VA Business

** Why You Should Be Podcasting!

** Learn How to Use GIMP to Create Fantastic Web Graphics!

** How to Build an Effective Virtual Dream Team

** How To Take Your Website From Lethargic To Blazingly Fast

** Add Affiliate Marketing $$$ to Your VA Business

** PLUS many more topics for a total of 20 webinars!


After all: who better to learn trade secrets from than VAs who are slugging it out in the trenches and succeeding?



ONLY A COUPLE SEATS LEFT! Upon ordering, if your order won't process that means unfortunately that we are now SOLD OUT and we are sorry. But you'll be able to catch VAVS7 again in the Spring so stay tuned!


Check it out at: http://www.VAvirutosos.com


Hope to see you there!


2) Want to WIn a VAinsider Club Membership?


We have a raffle going on right now at our network so thought I'd throw it out there as your freebie for this week since entering is FREE and you could win a VAinsiders.com Club Yearly Membership valued at $333.



VAinsiders Club MotiVAtor



Always do what you say you will. This allows you to gain the trust and respect of others and they will actually begin to depend on you more and more. When you disappoint others it can be very hard to make up for that disappointment. Never give people the opportunity to feel disappointment or frustration with you or your business and you will be well on the road to success.


Receive more motiVAtional moments plus business strategies by Becoming a VAinsider Club member today!


Your VAinsider Club membership starts at only $7/mth. Not much to pay nowadays to help your business get the upper hand in the virtual service world. What are you waiting for?


Grab a FR-EE One Month Trial:





Webinar Schedule - Mark Your Calendar!


Here's the link to the hour long video I presented this past Thursday if you want to watch it on "Getting Started as a Virtual Assistant".




This week our webinar is canceled to make room for our Virtual Assistant Online Conference (VAVS6). I'm really looking forward to 20 engaging speakers I've got lined up to help educate and inform you about strategies and tips to help you succeed in your service business. Check out the lineup of speakers:






Who’s talking about what at the Forum...



If you haven't joined our FREE Virtual Assistant Networking Forum http://www.VirtualAssistantForum.com you are sorely missing out on a huge resource for your business. With over 15,000 registered members and over 136,000 topics and posts, you'll find the answers to every question imaginable about virtual assistance. And if you don't find the answer, then just post your question and within minutes someone will kindly help you out.


Our Motto: No question is ever stupid, stupidity comes from not asking when you have the opportunity (VAnetworking.com) to do so.




**You must be signed into the forum to view these else you will receive a message saying "Sorry, we couldn't find that! Maybe you need to login first" Membership is FR-EE so signup and learn from each other :)


How to Get Clients



How to Get Started as a VA



Facebook account: Business vs. Personal



** Follow our hashtag on Twitter for new topics daily at our forum #VAforum




Common Mistakes Working From Home in a Virtual Assistant’s Office



Attending Traditional Conferences VS Online Conferences



CAN-SPAM Laws for Affiliate Marketers





Don't forget to be seen by getting "IN THE FACE" of your target market >>> Potential clients and VAs looking to outsource! Comment today at "The VA Blog"






YOUR Weekender Freebie



In our VAinsider Club training session this month we talked about having all your administration procedures recorded and in place within your business procedural manual. One intense topic was bookkeeping and here is a free resource on points you need to make note of when doing your books:





To Your Virtual $uccess,


Tawnya Sutherland, CIMBS

Founder of The Leading Virtual Assistant Networking Forum Since 2003




Get your first month for $7 using coupon code: TRYFOR7

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