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Irene C

Trouble with Word document sent to client

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Help! I've had issues with this twice.

 

I've been editing books (large and small) for clients. I get everything just right and send it back to the client and WHAM! something's not lined up right when they open it.

 

I'm using desktop Microsoft Word 2010 (and occasionally the 2013 I can't get off of my computer since I tried it for "free"). Both are used in compatibility mode. When I send the documents to the clients, it's through Gmail.

 

Client 1: Images that are perfectly spaced between the paragraphs on my end come out a couple lines above or below where they're supposed to be, when client opens the document on his end. We finally found a formatting that would keep them from shifting. Done.

 

Client 2: Current (VIP) client. I just sent her an edited e-book that I slaved over all week. She says she's having a "formatting issue" and sent me a screenshot that shows there are spaces missing between words; two words become one. Three times in that one paragraph! My computer reads it fine (desktop Word 2010 & 2013). Opening the attachment on the email that sent it, I see no problems either.

 

I'm a little stumped, but I did read online that the review/editing functions don't all work if you're using the Word Online version. I just sent her an email to ask which version of Word she's using.

 

ANY IDEAS you can come up with will be so helpful! There's a lot riding on this one. (And why does this happen on Friday!? Going to take a deep breath now.)

 

Thanks so much,

 

Irene Chambers

It's About Time VA

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Thanks for the suggestions, Tawnya. I had already sent it in PDF, so she could at least read it in the finished form without a problem. After editing something, I send back one copy with all changes accepted and one copy with tracked changes that can be reviewed one by one and each change accepted or rejected, as the author sees fit. So she does need to be able to edit in order to accept/reject the changes I made.

 

I use the button to view the hidden formatting from time to time while I'm editing, but I didn't look at that one more time when the spacing issue came up. I was out of town this weekend and only had access to an old computer, so my access via Dropbox was limited. I just now had a look to view the hidden formatting, and there was no problem with the spacing. It was definitely worth a look at that, thanks for suggesting it.

 

I'm in limbo at the moment, waiting for her to get back to me since the long weekend. I'll follow up with her again later today if I haven't heard from her. She's incredibly busy. If it goes well, she'll probably use me again for her upcoming projects. I'll let you know how everything turns out.

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What version of Word is she using? Is she mac or pc? Reason I ask is fonts are different on both so that could change the spacing.

 

Sucks that other idea didn't work but eventually I hope we can get it figured out for you ;)

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She hasn't replied again other than to thank me for trying to figure it out. That was after I sent the PDF versions and resent the first versions just in case. She hasn't answered my question about which version of Word she's using. I'm starting to wonder if it's a PC/Mac issue, too. Although I've never gone back and forth between the two, your comment confirms for me that it might be that reason.

 

Thanks, and I'll let you know what hat happens.

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I finally heard back from my client. She has Word 2007. So I googled "compatibility issues between Word 2007 and 2010." It turns out 2007 had some issues with documents received from other computers ... spaces missing, for one thing! Just like what happened between us. Microsoft has a patch to fix these issues, and I sent her a link for that. (I was going to paste it in here, but I can't get that to work.) She's going to have a look at it and probably download it. I hope so because she still wants to have me do a little more editing for her soon. I'll let you guys know whether the patch solves this completely.

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The verdict is in. My client downloaded the Word 2007 patch and it worked!! She was thankful that I took the initiative to research and find the solution and is going to contact me again for my services in about a month. Phew.

 

I can't seem to copy/paste in this area, so I'm going to type out the link for the patch:

 

https://www.microsoft.com/en-us/download/details.aspx?id=5

 

The web page has the 2007 MS Office Service Pack 2 (SP2) at the top. That's the one that fixes this issue.

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