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Denise O

Banking Unused Hours??

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Hi all,

 

I'm looking for some feedback on hours leftover at the end of the month. If you have an agreement for x number of hours per month and the client hasn't used all of the hours, do you tell your clients that if they don't use them they lose them or do you consider banking the hours and carrying them over? If you do allow them to carry them over, how long do you give them to use those banked hours? Thanks for your feedback.

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In the beginning, to be nice when I didn't have a full client base I would let them run over 3 months then they lost them. Once I was busy full-time and having to schedule client work in I changed that option and informed my clients basically telling them if they snooze they lose ;)

 

Do what works best for you.

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Thank you Tawnya! I was hoping to get your feedback. What about if you have some vacation during the month, do you still proceed the same way?

 

I ran into a situation where my client had some time leftover and I decided to take a couple of days off at the last minute and at the end of the month and decided to allow him to carry over given that he was loosing a couple of days in the month because I would be away.

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If you've taken vacation and your client did not get to use all of their hours in the month, do you let them bank the hours? I have a client who uses me for 10 hours monthly and he normally uses them all. I took a week vacation and he didn't use all of his hours. How do other VAs handle these situations - do you still charge the full amount or allow them to bank them because of vacation time.

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Denise, if this is a one-time thing I'd let him bank them into the next month. 

Vacation/sick pay is none of the clients concern except for them having mark off in their calendar what days you will be away or sick. Was there a reason they never use the 10 hours up during that month? How many did they use? Was the reason they couldn't use the hours because you were not available?

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