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HI-

I've had this client now for many years. She has chosen to use the services of others for various aspects of her business and it has worked out until recently. There is a lack of communication and a lack of role definition on the part of my client. So, I shared with her that I would like her business and would be interested in knowing how best to do that and at the best rate for her so that I can get some of my roles in the project back because it has become quite convoluted with two other people involved.

For instance I created a pdf form and it was rather painstaking. My work was then handed off to Person A who was to make aesthetic edits to the Word document (after I transformed it already to a PDF and added the form elements on some 30 pages(!). 🙄 Then I get the new PDF back from Person A - minus any form elements but with the aesthetic changes and the Word doc, and am asked to make some more edits to remove some text. It's a mess. First off, all edits should have been complete in the Word doc BEFORE it ever went to a PDF and form fields were added. My client doesn't understand that is how it works, plus I got no communication from her about the aesthetic changes, just an email from Person A asking me for the original documents. I thought Person A was going to ad the form fields back into the PDF as would be expected but no. 

Person B is handling the website. I built the original website which my client was happy with for many years. She asked me if I could redesign it and I enthusiastically replied yes. Then poof, I find out Person B got the job. Person B works with or for Person A so that is likely how that transpired. But now I have to add blog posts to the website and because Person B did not do some things correctly,  the formatting on the posts is off. I tried to get this cleared up to no avail. 

I do "work well with others" and am fine with others doing their part, but the overlap has caused problems and there is so little communication and we have never had a conference call or any kind of role definition. I would like to tell my client: no more tasks that I do not get to work on start to finish because under these circumstances that seems like the only solution. 

I'm on the verge of saying this is just not worth it any more. The above examples are not the only ones. Thoughts?

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Yes explain it all to them and see what they say. I'd record a screenshare using something like Loom or meet them on Zoom and show them examples such as your struggles with the PDFs having multiple hands involved. Can show her your original work, then the persons edits and then how you had to redo everything again. 

You can also point out the various things that are messed up on their website and how it takes you longer to do anything. 

I find explaining things in video gets the point across more effectively then over the phone or via email. 

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