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Lori

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About Lori

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    Long Time Member
  • Birthday 08/06/1968

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  1. Lori

    Outlook 2000

    I'm trying to do the same thing that Donna was back in '04 and am not having any luck getting it to work. Help me pleeeeeeease! Not sure where I am going wrong! Can anyone direct me to the instructions on how to do this? Many thanks!
  2. Lori

    Word Association Game

    Ah, I'm missing out on the fun. I just visited the site and got an error message: Have to try again later...
  3. Lori

    Proud Mom ... yet a bit leary too ~

    Hey, Congratulations Connor!!! I've never heard of skimboarding before - looks amazing! My 15yr old, Lindsay, would love it!
  4. I've been working 8 days non-stop so haven't had too much time to visit here! Hubby did well. He took the coffee pot back to the store and told the girl at the checkout that it didn't work. She just gave him his money back without question! I guess she hadn't read the signs in the store, or she was a new employee, or something. He had no trouble at all. He lucked out! (I asked him if he winked at her ). When I had called the store previously, they adamantly refused to even consider taking it back! So, we are back using our old coffee-maker, nice hot coffee in the morning, and it's like nothing ever happened. Except for the fact that I'll still never buy Black & Decker again!
  5. I took a look at the website, Terry. Their furniture looks gorgeous! Very nice. Hopefully you will get the problems with them rectified to your satisfaction. So many companies have lost sight of how important good customer service is. And then again, so many companies wonder why they have a hard time keeping customers. You would think that at a corporate level they would understand the connection. Having said that, I run into individual people all the time who are rude, insensitive and uncaring. I'm naturally a very upbeat, positive person who views each obstacle as a challenge rather than a hurdle, and I don't let these types of people affect me negatively. For example, I was at the checkout of a Shopper's Drug Mart a few weeks back. There was a lady ahead of me - probably late 40's in age. When the cashier rang up her purchase she found that she was $0.75 short of being able to pay for it. I took a quick glance at what she was buying - it wasn't junk - so I went into my change and took out $0.75 and gave it to the cashier. The cashier looked at me like I was from another planet but didn't say anything. The lady herself didn't look at me, didn't thank me, didn't say anything. The cashier gave her her receipt and she walked out the door without saying anything. I thought that was very rude. Afterward, I thought that maybe I had embarrassed her. But there was nobody else around, just the 3 of us, so there was no real reason for her to be embarrassed. I know if someone had made the same gesture for me, embarrassed or not, I would have thanked them kindly. Something I will do once in a while, just for my own "feel-good" lift and for fun: when I go through the drive thru at Timmy's to get a coffee, I will ask the cashier how much the order is for the person behind me. If it is just a coffee or something small, I'll pay for them as well. Then I tell the cashier to let them know that I told them to have a great day. The cashier in turn, tells the person behind me that I've paid for them and told them to have a nice day. It's a lot of fun to see people's reaction to this, and I feel good for doing something nice and unexpected for someone else. I've had people I have done this for follow me to thank me, pull up beside me and wave, and one even rolled down his window and told me to have a great day too! (Hmmmm, got off on another tangent there....)
  6. I actually thought about that Terry. But then I realized that they would probably just put it back on the shelf for re-sale and then someone else would be faced with the same problem and probably the same run-around. I couldn't do that to anyone. The store is stead-fastly refusing to take it back based on the fact that they had it clearly posted that all warranty matters must go through the manufacturer. Today will be interesting though...hubby has boxed up the coffee-maker and has taken it with him on his running around today. He will be stopping into the store with it. Can't wait until he gets home at about 5 tonight to see what happened!
  7. I was soooo mad last night! Last Friday our programmable coffee maker went on the fritz. When hubby woke up Saturday morning, his coffee wasn't ready to go. Hubby, morning, and no coffee is not a pretty sight. So, Saturday when he was out and about he bought a new Black & Decker programmable coffee maker. He brought it home and I ran the obligatory cleaning cycles through it and it worked fine. Saturday night, we set it up and programmed it and it was ready to go Sunday morning. Sunday morning comes and - you guessed it - no coffee. We did everything we could think of to get this thing to work. Not only was the program not working on it, but it wouldn't even brew a pot of coffee by not using the program cycle. Fortunately, we hadn't got rid of our old coffee-maker so we brought it back in out of the garage and gave it a good whack! and surprisingly, it started working again. Now, the store that hubby bought the coffee-maker from said that all warranty claims had to go directly to the manufacturer - the store did not deal with these matters themselves. Which was fine, because how often do you really buy something new and it doesn't work right off the bat? Needless to say, the store says that this is a warranty issue and they will not deal with it - they told us we have to go through the manufacturer. So, last night I got on the phone to the Black & Decker warranty department. I think it was the first day on the job for the guy I was talking to because every answer I had to his questions, and every question I asked, he had to put me on hold for. Eventually, he told me that I had to take the coffee-maker back to the store where it was purchased from. I explained to him that they would not deal with it and told us we had to go through him. After about 30 minutes on the phone, I was transferred to a supervisor and I told her the situation, and that we no longer needed this coffee maker, which is defective, and that we wanted to return it for a refund. You know what her response was? "You didn't buy it from us so we cannot refund your money!". I said, "This is Black & Decker I am speaking with isn't it?" She agreed it was but said that, because we bought it through a retailer, (and not directly from their warehouse) that the retailer had to deal with it. What the???? I was so angry! I told her that I would never buy another Black & Decker product as long as I lived and asked her if she was willing to lose an entire family's lifetime business over a $70 coffeemaker. She just kept saying, "We will not refund your money". What's the point in having a warranty??? And where the *%^&$*# is customer service now adays? Still disgruntled...
  8. I stumbled upon this website while doing some internet research this evening... http://www.thefreedictionary.com/ Take a look at the menu on the left side of the screen - it's a dictionary/thesaurus, computing dictionary, medical dictionary, legal dictionary, financial dictionary, acronyms, idioms, and encyclopedia all rolled into one. What a great resource for virtual assistants with all the various fields that we tend to tap into!
  9. I would love to hear you as well, Pam. Can you post another link? Lori
  10. I'm late with my greetings as well. Hope you both have a great birthday!
  11. Tawnya, I'm so glad to hear that you are home. Be sure to listen to the dr's and make sure you get lots of rest. And that means no laptop in bed with you! Ahh, our wonderful medical system. It's said that Canada has one of the best medical systems in the world. As recently as 10-15 years ago I probably would have agreed. Since then, it's been all downhill. (However, having said that, I realize that we are still very fortunate for what we have, as compared to some of the less fortunate countries). Five years ago I was diagnosed with a serious chronic medical condition. It took me 7 years of constant fighting with doctors before I was finally diagnosed. I went through 5 different family doctors and 3 specialists during that time - each of them (after me bickering at them constantly to find out what the problem was), told me I was paranoid, depressed ("here, take this..."), hypocondriack (or however you spell it! )... you name it, they mis-diagnosed it - I think just to get me to shut up. Finally the diagnosis came and I actually felt vindicated - free - released! It's really a shame when you have to fight so hard when you know something is wrong and they can't find what it is. I tell you this Tawnya, to encourage you to never give in or give up. Don't ever just resign yourself to the fact that you have this problem and have to live with it. Just keep persevering. If one doctor tells you you're crazy, move on to the next, and the next, and the next. Eventually you will find the answers you are looking for - and man, will you feel good! If you ever get frustrated, and need to vent, give me a call or send me an email. "Been there, done that", so I can relate to your frustrations completely. Now get away from your computer and get some rest!
  12. Lori

    How do you?

    I now outsource all my bookkeeping work for my clients, but the person that I outsource to lives very close to me and we keep close in contact regarding the clients and their work. . Most of my clients are local so we pick-up and deliver and, as Julie said, it is great for the personal contact and discussion of any business matters. I have one client that scans his receipts/bills etc and emails them to me as a PDF. This works for him because he doesn't have a lot of transactions - it's just that each transaction is a large one. The others we pretty much just do year-end cleanup for them so they just courier everything. HTH,
  13. I emailed this to my 15 yr old daughter after I read it. (She hates shaving and has tried everything - hot wax, cold wax, Veet...you name it). A few minutes later she came walking slowly into my office, looking at me sideways with a subtle grin on her face, leaned up against the extension on my desk and just started shaking her head. Well, that got me laughing all over again!!! I'm sure I'll be hearing from all my girlfriends that I sent it to as well!!!
  14. Okay, I need some help again... One of my clients has set up me up with an email address for their business - so I can send email on behalf of the business, without it looking like it was coming from somewhere else. Simple enough, right? That's what I thought too. For example, my email address is l.padgett@dahdahdah.ca. The webhost has set it up to be rerouted to my lori@apexadministration.com addy. Again, sounds simple enough. For a test run, I opened up a new message in Outlook, addressed it to l.padgett@dahdahdah.ca and hit send. Should come right back into my inbox right? Wrong. It goes into never-never land, never to be seen again. Next, I try to send an email to my client at her address which is, again for example, s.smith@dahdahdah.ca to see if her address works. Nope, it bounces back to me as well. So, I'm harping on her webhost this afternoon about it, my client is upset because we can't communicate by email, and everyone is blaming everyone else. THEN, tonight I try it again. This time I get a failure notice in my inbox and here is what it said... Hi. This is the qmail-send program at yahoo.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. <l.padgett@dahdahdah.ca>: 12.34.567.89 does not like recipient. Remote host said: 554 The IP Address of the sender (12.34.567.89) was found in a DNS blacklist database and was therefore refused. Giving up on 12.34.567.89. I'm not sure what a "DNS blacklist database is, but it can't be good. What the **ll is happening??? Help?
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