Recognized as a top Executive Professional, Heather Wilches-Brooks, is dedicated to “Providing Superior Virtual Support…for the Growing Needs of Busy Entrepreneurial Professionals”© as a VA Specialist. As founder back in 2006, she has earned a vast array of certifications and is particularly skilled in sales and client services and building rapports, resulting in positive evaluations and success rankings over 95%.
As a results driven professional with more than 20 years of recognized achievements, exceptional communication and interpersonal skills and leader in client care to establish customer focused business support, she developed and implemented VA Specialist, a Virtual Business Support Company, to assist clients worldwide while creating solutions and strategies that add to the corporate bottom-line and image while staying focused on her clients best interest and needs.
Wearing a variety of “hats”, her areas of specialty are ensuring requirements, precedence and membership deadlines are regulated and maintained, communication and technical support are provided on a continual basis and with an eye for detail, she is highly sought out for quick and efficient turnarounds; development of procedures and protocols, monitoring feedback results and establishing and implementing proactive procedures to ensure client satisfaction ratings excel.
Heather maintains active memberships in NAFE (National Association of Female Executives), VANA, VA4U, REVA (Real Estate Virtual Assistant), WIPP (Women Impacting Public Policy) and NAPW (National Association of Professional Women) and is currently seeking out her BA at Strayer University.
"I believe that government agencies and businesses will be very lucky to have Heather on board. She brings a huge toolbox to their table, filled with both personal and CIS skills and has made excellent choices here that will solidify her future." - Dean
Executive Management, Project Management, Director of Operations, Client Liaison Management, Social Profile Developer, Virtual Business Support, Innovative thinker, Problem-solver, Technology