JenWilner

She FINALLY wrote me back, via LinkedIn. Holy moly! This is exactly why I work on pre-paid retainers. She owned up to it today and apologized for not responding. Per my signed contract 6 months ago, she agreed to pay me for the time lost from her lack of communication ( 2 weeks). Thank goodness my lawyer helps with my contracts!

Hello tribe! This will be a short rant and general request for your suggestions. I have a client whom I've outsourced to a member of my team. They seemed to be working together great for 3 months now. The project manager (let's call her Ann) hasn't heard from the client in over a week. I have stepped in with phone calls, emails and texted the client to see what's up and advise "them" about our contract. I've been a VA for 8 years so I do have experience with this in the past, and yes, there is a contract. The client has not responded to any form of communication in the past 2 weeks. This is holding up availability for myself and the project manager. How long do you wait for a client to reply to you before you fire them? I appreciate your support here. Jen