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About maplewoodva

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  • Birthday January 18

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  1. Hi Karen, When working in Client Spot try renaming your tasks to include the assigned by date; example: Nwsltr 7.25.13, Nwsltr 7.26.13. You could even add the client's biz initials at the beginning; example: TT_nwsltr 7.25 and/or add a letter at the end for multiples happening on the same day; example: CP_nwsltr 7.25.13_A, CP_nwsltr 7.25.13_B. Since the glitch in importing to QuickBooks is conflicting names modifying how tasks are named may be the key. Give it a test and see if that makes a difference. Personally, I'd omit sending personalized timesheets of your subs to a client. When I hire a landscaper with a crew of 5 that company doesn't send me a timesheet for each landscaper. I get a summary of hours, as a whole, with a list of what's been completed. Consider removing this 'employer-employee' throwback layer and give yourself some breathing room. I understand being accountable to a client but the proof is in completed work not documenting every minute. The client needs to trust that you are doing your job of overseeing your subs; they don't need to take on this burden and they shouldn't. All the best, ~Ruth
  2. Congrats, Mark! My one piece of advice is to take the time to vet the subcontractor beforehand. Give a small project, perhaps for your own business first, and check it well before anything done for a client or released back it to a client. It's your business reputation that is reflected should a subcontractor perform sub-standard work. It's important that subs can do the tasks they say they can do. Sometimes portfolios of work isn't applicable and that's were doing a small project for your business comes in.
  3. Thank you for the glowing words, Jenny, and sharing your experiences with others. You made my job so easy and were a joy to work with. Warm congratulations on setting your launch date. It will be here before you know it. Wishing you only the best! Warmly, ~Ruth
  4. Hi Kyle, If the client plans to sell only on Amazon then ISBN numbers are not required. Amazon will assign each ebook an ASBN number; Amazon's version of an ISBN. If the client intends to sell these ebooks across other sites, i.e. Barnes & Noble, then an ISBN number is required. If the book will be sold in varying formats, i.e. paperback, ebook, hardback, then a unique ISBN number is required for each format version. One number will not fit all formats of the book. The unique number basically indicates which format the book is. It would be like ordering a chair with the stock number 27. If you want it in blue the stock number would be 27BE, in red it would be 27RD.
  5. Not sure if anything in this link will be helpful or not > http://forum.openoffice.org/en/forum/viewtopic.php?f=7&t=9981 Adobe Acrobat Pro can do these functions. Perhaps sub it out.
  6. When you have a new message open look under Options > Delivery Options. ~Ruth
  7. Hi Cathy, It sounds like you're working on converting forms to PDF format. Adobe Acrobat Pro can create a fillable PDF forms that have multi-line expandable text boxes.
  8. Does the referral bonus need to be monetary? Connect with the right wholesaler and you may find flowers, chocolates, wine, or fruit baskets to be affordable alternate choices for a referral thank you. If the prospect signs a contract for 3 hours of service at $40/hour the total is $120. You pay out $100 to the referrer. Are you interested in $20 gross profit with the reality of $15 being your net profit when you take out your operational costs? The referrer bonus should be in proportion to what's being purchased, IMO. For this scenario a 10% referrer bonus is $12. So would you give a $12 thank you check, a $15 gift card, or purchase an alternative gift that is hard to pinpoint a price? It's really up to you and what net profit you're seeking PLUS the long-term earning potential projection for that newly acquired client.
  9. I'd run the figures and look at all angles as you put together referral plans and/or affiliate programs. If you're paying out a percentage to the sales rep AND giving a discount to the new client, how much is left for you to have a profit? Is it truly necessary to give so much away? Be certain that you can still make a profit in the end.
  10. Hi Gerri, Rebranding would consist of changing their logo, company colors, business cards, marketing materials, and overage appearance. The identifiable brand to the general public will be different than in the past. Think of when Pepsi and Coca Cola changed up their own logos and reworked their commercials with new looks and taglines. Changing a niche is either targeting a different customer type or offering a new service. It depends on if the niche is industry focused or service focused. As you do your market research to see if dentists are a viable customer for you add in doing searches on LinkedIn and LinkedIn Groups. You may find a group with this focus. Check with your local Chamber of Commerce directory to see if dentists are in the mix. Allow your research guide you as to whether or not dentists secure the services you intend to offer.
  11. Debby, I use Outlook for my emails and love the Delay Send feature. I can answer emails at any time of day and schedule them to send out during my office hours. Check to see if your email service has this feature. FYI: Depending on how you state how you operate, email correspondence can be part of your billable time.
  12. Hi Debby, When I first started out I didn't offer hours but would tell a client they could anticipate a reply email within 24 hours on business weekdays. During those years my child was a toddler and I worked as his schedule permitted. That may have been at 8pm on one day and 10am during naptime the next. Fast forward 13 years, I now set office hours of 9am-4pm weekdays [this is for my benefit to keep me disciplined] and continue to tell clients they can anticipate an email reply within 24 hours. I seldom have someone phone me out of the blue and I always schedule phone appointments/consultations. As long you meet the deadline that you promised you are free to work whenever (and wherever) you choose. ~Ruth
  13. Thank you. I'll pass this info on the client so they can decide. ~Ruth
  14. This topic is timely as I have a new client who does have the blog as the home page. There have been zero comments on the blog posts, with fresh content being posted and there's really no anchor to what the site is other than the header information. It's a white collar profession and somehow feels off to be sent to site and land on the blog first. The client includes schedule appointment buttons to the top/bottom of each blog post which no one uses. Karri Flatla used to do website assessments. Who else does these? I'd like to send this client to someone, besides me, who can assess the strengths and weaknesses of the site.
  15. That's interesting. I'd thought a red door meant a "safe place" or something like that. I'm not sure where I heard that though. "Welcome to all" is good. ~Ruth
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