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About michelle.zambos-duerksen@mnmsupp

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    VA Virtuoso
  • Birthday 09/13/1972

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  1. Rebecka, When looking at the site and video the trainer is talking to those that are charging $20/hour as a flat hourly rate and how they are hurting themselves with that. If they were to charge $.50/transaction then they could make closer to $60/hour. In my opinion I charge a higher hourly rate then to mess with the number of transactions. If you have priced your services to low I would suggest that you look at the number of transactions you post for each client in a month and determine what your per transaction costs are if it is less then $.50 each then you may want to rethink your flat rate pricing. HTH
  2. Hello everyone, I have a client who has a website www.maryknollkarate.com and is having problems. Is there someone out there who could assist with how we can fix the site. The site works fine in IE 6 and Firefox but in IE7 when you click on a navigation button it opens the page in the navigation pane and not in the body area. Thanks for the assistance.
  3. Barbara, If you are using MS Word 2003 the data source is usually saved in My Documents / My Data Sources. If your client will not be making any changes to the document then I would merge it to a new document where all 500 pages are listed in the 1 document and then save as a PFD. If she wants to make changes to individual ones then merge to a new document and save as a word file. Understand that the word file may be large and can have a hard time being sent through email Let us know if you still need assistance.
  4. Angela, The answer if no you can not change the default set up of Telephone's when entering a new contact in Outlook. The only default you can change is how the contact will be filed. As you have stated you can change the look of your contacts business cards and what is and isn't shown. Map Custom fields is exactly what you said and does what you stated. This is also needed to know when using Excel as a database for a Mail Merge and setting up an Address Block. I use different naming standards for addresses in Excel then what is provided by MS. Let me know if you have any questions. Another option might be to see what happens when you send the card as a V-Card. I haven't sent too many too see if it is sent the same exact way as I have it stored on my PC. I would be glad to test it out with you if you are interested.
  5. Patricia, The simple answer is yes you can upgrade from Express which is a stripped down MS Outlook program with out the feature of Full Outlook. It is a simple install and MS will walk you through the steps. What you are doing is an upgrade a lot like going from 2000 to 2003.
  6. Okay the first week went well and I have blown their minds away. The person I replaced on this project had been here for 9 months and I am so much further ahead of where she was after only 3 days. I will start with setting up their contracts in their new system this upcoming week and then from there we can start tracking the projects and the finances a whole lot better. Last week I set up all of their excel spreadsheets to currently track their budgets by entering the information in only one spot and the other 3 spreadsheets are automatically updated. My PM is loving this feature as now he can see everything and all of the spreadsheets match. I am having a hard time of pacing myself to not burn through the work too quickly but I am loving what I am doing so that is good. Last week was a long week as Mike was still working nights and so I had to wait 5 hours for him to get off work before making the 1 hour drive home. This week he is on days so he is off 2 hours before I am and we will get home at a very reasonable time this week. We get the apartment on Thursday and will be able to move our bed over on Friday which will be ideal as then we will only be 5-10 minutes away from work for both of us. I can't wait for all of this to happen. I figure in about 2-3 weeks I will have a normal life and schedule to where I can get back to working on the business and getting M'n'M Training launched. Have a great week everyone and I will see you around.
  7. Jennifer Gniadecki of Atypical, VA has agreed to do our Chat topic on "It's a Surprise". Jennifer Gniadecki is the owner of Atypical, VA, a referral-based virtual assistance company specializing in Project and Operations Management for the Internet Marketer. She is also a freelance consultant and author of “What the Internet Marketer NEEDS TO KNOW Before Hiring a Virtual Assistant”. With over 14 years of executive administrative and project management experience from multiple industries, there is no project or client Jennifer can't work with. She uses her intuition, intelligence and skills to assess priorities and timelines as well as working within the parameters of her client’s needs to get things done on time and on target. She loves her life and is dedicated to helping others find success and fulfillment in their own small business journey. Where: New Conference Room Date: Friday, December 1st, 2006 Time: 11:00 AM Eastern Time, 8:00 AM Pacific Time
  8. Sally Kuhlman of Virtual Simplicity has agreed to do our Chat topic on Setting Boundries & Limits. Sally Kuhlman, founder of Virtual Simplicity , is an independent professional providing administrative support usually handled by in-house staff. She and her team of highly qualified virtual assistants offer professional services by utilizing todays technology to its fullest potential including web-based communication (emails, IM's, chat rooms, internet surveys, websites) and the more traditional methods (telephone, fax, and mail). For over 15 years Sally has been professionally engaged in business management and administrative work. Prior to founding Virtual Simplicity, she was the executive assistant to the vice president of West Coast Sales for a large corporation. Sally handled large event planning and coordination for sales leaders throughout the country, made travel arrangements for executives, created and designed regional newsletters, managed financial reports, etc. She is currently partnering with many of her clients assisting with marketing campaigns. In addition to her VA practice Sally coaches others on creating balance in life when working from home. Where: New Conference Room Date: Friday, November 17th, 2006 Time: 11:00 AM Eastern Time, 8:00 AM Pacific Time
  9. Jaime Lee Mann of Mann Made Time has agreed to do our Chat topic on The Follow-up. Jaime Lee Mann, owner of Mann Made Time, provides offsite administrative services to real estate agents, entrepreneurs and individuals who don’t have enough hours in their day to accomplish their goals. Mann Made Time opened in the spring of 2006. Jaime Lee works from her own fully equipped office in rural Kingston, Prince Edward Island. She is a born entrepreneur who at the age of 10 started her own jewelry making business fashioning jewelry out of sea shells and driftwood. Education is important to Jaime Lee. She received a diploma in Entrepreneurship from Holland College as well as a diploma in Medical Office Assistance from CompuCollege School of Business where she received the award for excellence for her field of study. She has several years of experience working in different areas including real estate agent support and non-profit office management. Jaime Lee belongs to several virtual assistant organizations including the Canadian Virtual Assistant Connection, the Virtual Assistant Revolution, the Virtual Assistant Networking Forum, and the Real Estate Virtual Assistant Network. Customer service is one of Jaime Lee’s passions and she takes pride in each and every project she completes. She has a strong work ethic and operates her business morally and responsibly. In her free time Jaime Lee enjoys reading, scrap booking, watching movies and relaxing at the beach with her husband Jason and their daughter Casey. Where: New Conference Room Date: Friday, November 10th, 2006 Time: 11:00 AM Eastern Time, 8:00 AM Pacific Time New Conference room tips: 1. Download new versions as they come up 2. do not enter a password
  10. Candy Beauchamp of OffAssist has agreed to do our Chat topic on Interviewing a Potential Client the Two-Way Street. A true VA success story, Candy Beauchamp is the owner of OffAssist. Candy specializes in accounting for small- to medium-sized businesses. Her attention to detail and drive to excel have grown OffAssist from a one-person operation to a team of talented and successful virtual assistants. Candy brings these same abilities to her clients, helping them meet their critical accounting needs and preparing them for the future. Candy is active in the Virtual Assistant community. She currently serves as President-Elect of the International Virtual Assistants Association (IVAA). Her drive and force of personality have been instrumental in bringing new benefits to the IVAA membership. Candy's goals for the future include the continued success of OffAssist and using her talents to help the VA industry mature and grow. Where: New Conference Room Date: Friday, October 27th, 2006 Time: 11:00 AM Eastern Time, 8:00 AM Pacific Time Tips for New Conference Room 1. Download new plugins 2. Do not enter a password
  11. Laurie Dart of Writing Wisely Laurie Dart, owner of Writing Wisely, provides writing and editing services to individuals and businesses. Laurie began her career as a word processing operator. Working on machines that didn’t have spell check, she learned the fine art of proofreading. Working with individual writers and business owners, she learned how to write for different audiences. For nearly 2½ years, Laurie was a featured columnist for the Koos News. Her weekly column entitled “Working Wisely” was a favorite among readers. Topics included personal as well business improvement ideas. She also partnered with another author and wrote a weekly advice column entitled, “Micki & Maude”. Laurie earned a bachelor’s degree in business administration with a concentration in marketing from LeMoyne College in Syracuse, New York; a master’s degree in public administration with a concentration in human resources from Portland State University in Portland, Oregon; and is currently working on a doctorate in Public Administration with a concentration and dissertation focusing on work-life balance from Walden University, an online accredited institution. In addition to her weekly column, Laurie published two articles in the PA Times – What is Ethics and The Answers Are in the Nation’s Founding Documents. She is the author of “The Everyday Guide to Writing Wisely” an e-Book featuring tips on grammar and writing and has written a number of pieces including: press releases, marketing copy, web site copy, articles, resumes and letters. She has also edited and ghostwritten many projects including e-Books, White Papers, articles, nominations, evaluations, and course content. In her spare time, Laurie enjoys writing fiction, gardening, fishing, reading, researching, scrap booking and spending time with her husband Ted, daughters Tricia and Sarah, and granddaughter Sophia. and Heather Jacobson of Valley VA Heather Jacobson is the founder of Valley Virtual Assisants, catering to Solopreneurs who need assistance with their marketing efforts. Heather brings to the table her skills in marketing, sales, and business development as she partners with like-minded business owners who have set no limits on the success they can achieve. While the business is relatively new, the experience possessed by Heather and her team expands across many years and multiple industries. Valley Virtual Assistants is about automation, and automating as many processes as possible. This saves her time and saves the client money! The author of Making Dollars Out of Cents: 101 Tips for the Frugal Marketer, Heather is also the publisher of the popular ezine, Marketing Made Simple, a monthly publication filled with simple marketing tactics designed to enhance one’s marketing efforts. Additionally, she is a coach and co-group leader with Virtual Assistant Training. Most recently, she and partner, Becki Noles, founded the Virtual Assistant Revolution, a low- cost alternative to coaching. Heather is passionate about promoting the Virtual Assistant industry and participates in many Virtual Assistant networking organizations. She strives to help others who wish to make their businesses a success. In May 2006, Heather was nominated by her peers and became the first recipient of the Janet L. Jordan Award presented in association with the inaugural International Virtual Assistants Day, which was registered in the Chases Calendar of Events by the members of the Online International Virtual Assistants Convention (OIVAC). The Janet L. Jordan award is “to honor a newcomer Virtual Assistant who has been in business for less than 2 years and has reached a milestone in their short career in the industry. This milestone needs to be an accomplishment that has helped to boost their new business to an overwhelming success.” have agreed to do our Chat topic on Writing & Marketing an E-Book. Where: General Chat Room Date: Friday, October 6th, 2006 Time: 11:00 AM Eastern Time, 8:00 AM Pacific Time
  12. Thank you everyone for the well wishes. The job interview went well and I start tomorrow. The position is a 1 year contract with the County offices in their IT department as a project coordinator for a new database type system that they are planning on rolling out for FY 08. I am excited about the position and will be starting tomorrow (10/4/06). It will allow me to concentrate on my personal health for this year and get myself regrouped while allowing me to restructure my business at the same time and prepare for a big full-time return next October. Everyone is the best and it will be a good year. I am excited about this opportunity and it was one that I couldn't turn down as I do enjoy doing G'vt contracts from time to time. I will keep everyone informed and will poke my head in from time to time. You are the greatest and I love being a VA. Thank you for your support and I look forward to seeing you around the forums.
  13. Most of you here already know but I wanted the rest of you to know that after really thinking about it, and what has happened in my life this year especially the last 3 months I have decided to return back to corporate for a while. Biggest reason was for benefits but also due to the fact that I am not in the correct frame of mind to network with people at this time. I have let my largest client go already and we are starting the transition. I will maintain my international client at this time. I will work on developing M’n’M Training and Work with Yvonne to make Bookkeeping C.R.A.P. a success. I am excited about the opportunities and what going back to corporate would mean for me at this time. Being in a new area where you don’t know the corporate make up and have no friends has been tough. I am looking forward to the networking opportunities that I will gain along with giving my personal life more balance. I did meet with Office Team earlier last week and they got my scores from the CA office where I did get client leads from even. It was a great interview and when she read through my scores in all applications she was amazed as no one in their office currently has my skills. Well it paid off I have a 4 hour working (Paid) interview on Monday with the County Offices in the IT Department. This department has been unsure as to whether or not they need an admin but have been using a few too many temps to not see the needs. With my skills I would be a great fit for both their admin needs and to do some desktop support when there is time available. I will let you know how the interview goes but I am not too worried about it and feel confident that I will be an answer to their needs. I will still be working on the business just in a part-time basis and at a slower pace. I love working with all of you. At this time I will maintain my moderation duties with VA Revolution but will be resigning from VAN and IVAA Summit as time just won’t permit me to do it all. I appreciate your understanding. Corporate is to allow me to get back some balance in my life and to heal myself at the same time. I know it is what is best for me at this time. Michelle Zambos-Duerksen M'n'M Support Specialists http://www.mnmsupport.com
  14. Unless you are me and get up really early lock yourself out of your room for 2 hours because you don't want to wake your roommates. Try to find the business center but don't find it when it is under you nose. Think about swimming in pool but can't as it isn't open. Think about working out but can't because you are dressed for conference and no spare clothes and still lock out of room so you watch CNN while having a small snack then drink lots of coffee. Spend only 2 dollars you have on playing pinball. Drink lots more coffee read local new paper till it is time to wake up roommates so it is okay to go back to room. While roommates dress then you do some quick work with client emails on roommate's Laptop. Have a great time everyone
  15. One thing is that you have to make sure they are exactly the same exact version. QB 2005 Pro can not read QB 2006 Pro files. QB 2005 Simple Accounting can not Read QB 2005 Pro and same in reverse. They have to be 100% a match. When I up grade I tend to buy the 5 licenses as pass 4 of the licenses off to my clients in their invoices if they are ready for an upgrade. You can have more then 1 version of QB on your system they just need to be in seperate files. So if your client is using QB Simple then you may be better to just order that one for less then buying a new version of QB Pro for her.
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