TOPIC: Turning Clients Into Long-Term Partners – A Loyalty Toolkit
SPEAKER: Lyn Prowse-Bishop
WHAT YOU'LL LEARN:
Skills might get you hired, but it’s the service experience that keeps clients coming back. In this session, Lyn Prowse-Bishop shares the 7 pillars of customer loyalty that turn one-off projects into lastingpartnerships.
Build Trust with Proactive Communication: Stay ahead of client needs with clear, consistent updates.
Deliver with Reliability: Learn why dependability is the foundation of client retention.
Personalize the Experience: Make clients feel seen, heard, and appreciated.
Solve Problems Before They Escalate: Handle issues with professionalism and ease.
Show Appreciation: Small gestures go a long way in building loyalty.
If you’re ready to go beyond task-doer and become a long-term partner your clients can’t live without, this session is for you.
Lyn Prowse-Bishop – Founder of eSOS and Australia’s first VA podcaster, Lyn is a global VA advocate, speaker, and industry pioneer.
