Refund Policy Plus Shipping/Handling Information
VAnetworking.com doing business as Mediamage Business Solutions (MBS) wants its members and customers to be happy with their purchases. If you are unhappy with your purchase, please contact us at 604-542-9664 for a RA number (Return Authorization) number to start the return process if eligible.
You may be subject to import duties and taxes upon shipment of your order to you (all items are shipped from Canada), which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from MBS, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
MBS will grant refunds with RA number (**less restocking, shipping, handling and and border custom charges), for our own physical products (*excluding) returned to MBS in resell-able condition in original packaging within 15 days of the invoice date. The Virtual Assistant Startup System (VAC) has a return date of 15 days from date of invoice.
Our Virtual Assistant Website Packages are non refundable. Virtual Assistant Website Design Package purchases must be used within 15 days from the date of purchase.
*Sale items, instant downloaded products like ebooks, audios, and VAinsider Club Memberships, etc. are final sales and are non-refundable. Recurring monthly memberships may be cancelled by contacting our help desk. to request cancellation. Refunds from products from third party affiliate programs are dealt with directly by the third party themselves and MBS is not responsible for contact with third party nor refunds.
**All returns are subject to a 12% refund fee which covers restocking, credit card return fees and/or administrative costs. Shipping, handling and and border custom charges that occur to ship to buyer and incurred upon shipping back to MBS during the return process are extra and will be deducted from buyers refund. Shipping the product back with original shipping methods usually avoids all custom/brokerage fees so do not ship with another courier service to avoid these extra custom border fees upon entering Canada. The VAC may be subject to an additional fee of $333 if a VAinsider membership was included with purchase of VAC (* instant downloadable product). Return requests must be in writing and be accompanied by a RA.number. There are no price guarantees on any products.and some discounts are limited-time offers only. MBS may offer a 7 day price guarantee against sale items if purchaser contacts MBS during sale period. All exchanges or returns must follow the above RA process.
To prevent fraudulent acts, refunds are only issued back through the same payment process as the payment was made through and no substitutions are allowed. ie) If you paid by your Visa card then the refund can only be issued back to the same Visa card number you paid with and not a different credit card/cash/cheque/etc.
Most orders will be mailed within 5 days of receipt and be sent by Canada Post Expedited Parcel or Express Post with delivery approximately 8 to 14 days later anywhere in North America. International orders can take up to 2-6 weeks for delivery, please email us for speedier shipping options upon ordering if you wish to pay extra for quicker delivery.
If order by mail, please send money orders to:
Mediamage Business Solutions
Suite 393, 800-15355 24th Avenue
Surrey, BC, Canada V4A 2H9
Personal Identification Information
VAnetworking.com does business as Mediamage Business Solutions (MBS).
Our Business Products:
We never distribute your personal information to unauthorized third parties. Period.
MBS adheres to all applicable laws and regulations governing email communications in the applicable jurisdiction.
We may ask you for your personal identification information in connection with your use of our Site and forums, subscription registrations, programs, submissions, surveys, discussion groups, suggestions, and your requests for products or services or additional information. In all of these cases, we will collect personal identification information from you only if you voluntarily submit such information to us. We will never intentionally disclose any personal identification information about you as an individual user to any third party without your having approved, such as when you give us information to send your credit card related information to your credit card company when you make a purchase of a service or product.
We may employ cookies to validate your access to your own information. Please note that if you give out personal information on one of our forums, third parties can collect and use that information. This is beyond our control and so we cannot warrant the security of what you post in public forums. Your forum disclosures of personal information are made at your own risk. Your posting in any of the Site’s public forums represents your understanding of and agreement with this policy.
You are responsible for preserving the security and privacy of your registration information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your registration or password.
Protecting your privacy and your information is a top priority. We have taken careful steps to safeguard your personal information. We apply great care in providing secure transmission of your information from your PC to our servers, but we cannot control security of your e-mail or snail mail communications to us. Your sending us an e-mail or snail mail represents your understanding of and acceptance of this fact.
Links to Other Sites
Users will find information and content on the Site that link to the sites and services of third parties such as our sponsors, suppliers, advertisers, partners and so on. We do not control the contents or links that appear on any third party sites. Moreover, these sites, including their links, contents and third party services, may change regularly. Third party sites may or may not have their own privacy policies and customer service policies. MBS urges you to thoroughly review all third party privacy policies before providing them with your personal information.