Thank you for visiting our website (hereinafter “Website(s)”, “Site(s)”), owned, operated and controlled by Mediamage Business Solutions, a British Columbia company (hereinafter, “Company,” “we,” “us,” “our”).
This Policy pertains to, and covers, the following websites:
The term “Mediamage Business Solutions” or “us” or “we” refers to the owner of the website, www.Mediamage.com whose registered office is PO Box 393, Unit 800, 15355 24th Avenue, Surrey, British Columbia, Canada, V4A 2H9.. The term “you” refers to the user or viewer of our website.
Use of This Web Site
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness
- Affiliate Disclosure: We may use affiliate links in newsletter, website pages, articles, blog posts and social media links. Making money from being an affiliate is a great way to add an additional revenue stream to your business. Please note, we only recommend or use affiliate links for companies we fully believe in. No one is paying us to review or promote their services or products. We promote them because they are good services or good people to work with.
Customer Service Policy:
At Mediamage Business Solutions, our goal is to treat and serve our clients and customers as we ourselves like to be treated and served. Whether you are a VIP client, small project client, product customer or a student in one of our training programs, you matter. Your business is important to us.
- We will communicate with you in a courteous and professional manner.
- We will listen effectively to your requests and promptly take the necessary actions to assist you. We will keep you informed of unexpected delays in service.
- We will respond to website questions/requests within 24 hours during normal business hours, Monday-Friday, 9am-5pm Pacific Mountain Time
We commit to :
- Teaching, educating and enlightening our students in a way that they learn more in depth and with a full understanding of the concepts and principles being taught.
Mediamage Business Solutions wants its members and customers to be happy with their purchases. If you are unhappy with your purchase, please contact us at 604-542-9664 for a RA number (Return Authorization) number to start the return process (See eligibility below).
- Sale items, instant downloaded products like ebooks, audios, and VAinsider Club Memberships, etc. are final sales and are non-refundable.
- The Virtual Assistant Career has a 15 day money-back guarantee.
- Recurring monthly memberships ie) VAinsiders Club may be cancelled by contacting our help desk. to request cancellation. Refunds from products from third party affiliate programs are dealt with directly by the third party themselves and MBS is not responsible for contact with third party nor refunds.
To prevent fraudlent acts, refunds are only issued back through the same payment process as the payment was made through and no substitutions are allowed. ie) If you paid by your Visa card then the refund can only be issued back to the same Visa card number you paid with and not a different credit card/cash/cheque/etc.
How to contact us – If you wish to reach us or President, Tawnya Sutherland, please visit our VA Support Desk and send us a ticket or help [at] vanetworking.com